If your virtual number does not receive a verification code within the activation window, our system will automatically and instantly refund the cost to your balance. No manual request needed.
All individual SMS activations are protected by our Success Guarantee. If no SMS is received, the node is considered failed, and your account balance is restored immediately. This is an automated protocol designed for your protection.
Once funds are successfully deposited into your Priv8SMS internal balance, they are non-refundable to the original source. These credits have no expiration date and remain available for any future activations or node deployments.
Due to the decentralized and non-reversible nature of blockchain transactions, all deposits made via Bitcoin, Ethereum, Litecoin, or any other cryptocurrency are strictly final. These assets cannot be refunded to the original wallet and will only exist as internal platform credits.
We maintain a zero-tolerance policy for fraudulent chargebacks. If a user initiates a dispute with a payment processor without first engaging our support infrastructure, the associated account and all balance credits will be permanently terminated without notice.